Return policy

At fahsasaxiong, we value your satisfaction and strive to ensure a positive shopping experience for you. If, for any reason, you are not fully satisfied with your purchase, this Return Policy outlines your options for returns, refunds, and exchanges. By purchasing from our store, you agree to the terms described below.

1. Eligibility for Returns

  • Items must be returned within 30 days of delivery.

  • Products must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.

  • Proof of purchase (such as an order confirmation or receipt) is required for all returns.

2. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards or promotional items.

  • Final sale or clearance products.

  • Items that have been worn, altered, damaged, or washed.

  • For hygiene reasons, certain products such as undergarments or intimate apparel cannot be returned.

3. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original method of payment within 7–10 business days.

  • Shipping fees (including original shipping costs and return shipping) are non-refundable, unless the return is due to an error on our part (e.g., defective or incorrect item).

4. Exchanges

  • If you wish to exchange an item for a different size, color, or style, please get in touch with us before sending it back to ensure availability.

  • Exchanges are processed once the returned item has been received and approved.

  • Customers are responsible for return shipping costs unless the product was defective or incorrect.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with photos of the item. We will arrange for a replacement, exchange, or full refund at no additional cost to you.

6. International Orders

For international customers, the same return policy applies. Please note:

  • Customers are responsible for all international return shipping costs, duties, and taxes.

  • Refunds will be issued in the original currency of purchase.

  • Shipping times for exchanges or replacements may vary depending on location.

7. Return Process

  1. Contact us at fahsasaxiong@Outlook.com with your order number and reason for return.

  2. Our team will provide you with return instructions, including the return shipping address.

  3. Pack your item securely in its original packaging (if possible).

  4. Ship the item back to us and provide tracking details for faster processing.

8. Contact Us

If you have any questions regarding this Return Policy or need assistance with a return, please reach out to us:

Email: fahsasaxiong@Outlook.com

At fahsasaxiong, we are committed to providing reliable, fair, and transparent return solutions. Your satisfaction is important to us, and we aim to make every shopping experience enjoyable and worry-free.